Returns & Exchanges

At Freedom Farms, we strive for 100% freshness; if your farm-to-table products arrive in less than perfect condition, we offer a full refund or replacement within 48 hours of delivery. Due to the perishable nature of our food items, we cannot accept physical returns once a package has been opened.

1

Document the Issue

Take clear photos of the damaged or unsatisfactory items and the packaging label as soon as your order arrives.

2

Contact Support

Email our farm-fresh concierge team at [email protected] with your order number and the photos within 2 days of receipt.

3

Quality Review

Our quality assurance team will review your claim within 24 hours to ensure our harvesting and shipping standards were met.

4

Resolution

Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing